If you don't know where the server logs are stored, contact your sysadmin or try to google it. I can tell you that Apache2 saves the server logs at Ubuntu in /var/log/apache2/error.log. I don't have experience with all operating systems and servers. You should see one file for every day called mautic_prod-YYYY-mm-dd.php. If your Mautic administration doesn't work, open the logs in via the file system. You will see the error messages recorded by Mautic today. If your Mautic administration works, go to the Admin menu (click the cog icon in the top right side corner), then System Info, then Log. There are different logs in your system which could tell us more. Long story short, that's why reporting it doesn't make any sense. That's why this generic error message is shown instead and the real error message is logged into the logs. The detailed error message isn't displayed in the production environment because if it did, it could tell possible crackers some valuable information about your server, Mautic or integration which they could use to attack it. Those are generic error messages which provide absolutely no valuable information about the cause of the error. If the problem persists, please contact the system administrator The site is currently offline due to encountering an error. Please do not report the following two errors: Let's figure out what the issue really is. Go to It will update your database schema if there are some known updates to be applied. This way all the files which will be created by the command will have the root as the author and Mautic won't be able to rewrite those files. Tip: Don't execute Mautic commands as the root user yourself and do not run Mautic commands in the root crontab. Contact your sysadmin and ask them to fix it for you. It can be caused by the wrong folder permission and Mautic doesn't have permission to write the new cache files. It might happen that the files won't generate itself. Don't try it if you don't know what you're doing. Warning: Improper misuse of the 'rm -rf' command can delete entire folders and files from your project. The new cache files will generate itself after the next Mautic refresh in the browser. If you want to do it via CLI command, navigate to the Mautic root folder and run rm -rf var/cache/*. The easiest is to go to the /var/cache folder and delete its content. At first, let's try a few tricks which might fix it fast. My Mautic is acting weirdĮven through the effort of the dev and test teams, it might happen.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |